To Our Valued Residents:
Community is at the heart of everything we do, and in light of concerns for the Coronavirus (COVID-19), The Esplanade Apartments would like to share our current efforts to keep you and our community informed in order to help prevent the spread of this virus. As you know, additional steps are being taken by the management team to ensure that the property and its common areas are maintained in a sanitized condition throughout the day.
Like many others, our organization is closely following guidelines from the Centers for Disease Control (CDC), World Health Organization (WHO), and other local or national health organizations. Please take a moment to review the below outlined precautionary measures we as a company and community will put into immediate effect.
Leasing Office/Method of Contact Update
Please contact the leasing office and/or your on-site manager via email or phone unless you have the need to visit face to face. Your on-site manager can be reached at firstname.lastname@example.org or via phone 818-785-2005. In a maintenance after hour’s emergency, you can also reach us at 818-505-5238.
Our resident managers and our home office personnel are here to help you with any particular needs that should arise and we have arranged to have a dedicated staff and hotline to help you through this, what will, hopefully, be a very short-term period of national angst.
Call for Live Assistance: 818-538-8306 available Monday to Saturday from 9:00 a.m. to 6:00 p.m.
Rent Payment Update
While we can’t provide federally funded monetary relief, we can do a few things that may help you. We are a local, community-based company and we are going to take positive action now.
First, we are eliminating all rent increases that would normally have occurred on the anniversary date of your lease through July 31st of this year. Additionally, if you choose to use your credit card for payments, we are making arrangements with the credit card processors for us to offset 60% of the processing fees that they charge you. We will be responsible for that portion of the fee and credit your account accordingly.
It is our hope, that if the need arises, you will utilize our ACH Online Payment Program which has been well received and utilized by many of you at the time you began your residency with us. For anyone who is interested, please visit the “Resident Portal” which is located under the “Residents” Tab. This will allow you to review our online payment options and utilize it as a convenience. There is a small fee ($1.95 per month) which will be waived at this time.
Common Area Closures
Effective immediately all common areas including the pool and spa will be closed until further notice. Necessities including laundry rooms, elevators, and stairwells will remain available for access.
This has been a very difficult time for all of us. We very much appreciate your understanding and assistance as we all take the recommended precautions to help in preventing the spread of COVID-19. Please be assured that it is our goal to continue to provide you with the best service during this period of national emergency.